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Black Box Prints is committed to producing awesome, eye-catching prints! Printing is our passion. That’s why we make it our goal to provide great looking, high-quality products and on-time delivery at reasonable costs with every order that leaves our shop!

However, there are certain circumstances or issues beyond our control that we cannot be responsible for, such as:

  • Typos and design errors - All customer-submitted artwork and design must be checked for spelling, punctuation and grammar mistakes before submission. All digital renderings must be reviewed and approved by the client before production.

  • Incorrect product, quantities or sizes - We cannot be held responsible when you accidentally order too much or too little, wrong sizes, choose the wrong type, or order the wrong product.

  • Damages to printed products or services that occur after delivery to the customer.

  • Shipping-related issues

Products and Services
All products and services are subject to change without notice. Some products may be affected by global stock shortages and may not be available at certain times.

Artwork Requirements
High quality prints start with high quality artwork. Print ready artwork is high resolution (300 dpi) vector or raster file (png. or svg. only). If you have artwork but not have print-ready artwork, an artwork fee will apply depending on the complexity of the design. If you need artwork created, please reach out to us before placing an order.

Graphic Design Services
Whether you need a logo design, support with branding, custom design for t-shirts and promotional material etc. we can help with your design creation. By using our graphic design services, you, the customer, agree that all designs, logos, and artwork created by the Black Box Prints design team are the sole property of Black Box Prints. Original files will not be released to the customer without a written agreement with payment compensating Black Box Prints for releasing its intellectual property and/or transferring over copyright files. 

Digital Renderings
We strongly encourage you to carefully check your design and artwork before submitting any files to us. A digital rendering of your design will be available for your review after order has been placed and artwork files have been submitted. 

The customer is fully responsible for the final approval prior to printing. No job will be sent to production without your approval. Any jobs that have been approved and sent to press cannot be altered or changed due to the nature of screen printing, and no refund will be given at that point. If you'd like to see a digital rendering of your design, logo or artwork before you are ready to order, we require a non-refundable $50 mock up fee.

Order Turnaround Times
Standard Turnaround: 10-15 business days
Rush Order: 7-10 business days; $100 fee
Super Rush: 3-5 business days; $150 fee
*shipping is not included*

Turnaround time begins once all files and full payment has been received for your order, AND/OR when your garments arrive at the shop. For printing jobs that do not have complete digital source files provided or payment has not been received, printing turnaround times may be affected. All turnaround times are based on business days and office hours: Monday - Friday 9am - 6pm, excluding all national and federal holidays. Please note we are closed on Sundays.

Garment cut-off time is 12pm on any given business day. Jobs with standard turnaround times submitted and approved before 12pm will have all garments ordered that day.  If the order is submitted and approved after 12pm, garments will be ordered the following business day. 

Turnaround time does not include mailing or shipping times.  If you are having the order shipped out, you should allow additional business days for delivery based on the shipping method you select. Please see our shipping guidelines below.

*LOCAL SHOPS, PLEASE NOTE: If you are a neighboring business and find yourself in a "printing crisis," we urge you to simply email us with your project details. We will do everything we can to help you solve your problem quickly and at a reasonable cost. Every customer is important to us! We often work early or late or weekends to hit important deadlines. You can count on us, we can help.

Canada Nation-wide $30
International (US only) $50

Black Box Prints charges sales tax of 13% as per Ontario tax regulations. Invoices are quoted in Canadian Dollars. All orders must be paid in full. Approved methods for payment include, but are not limited to, any of the following methods:

  • Credit card or debit card. This is how most of our customers pay us. We process credit and debit payments through Square POS. A 3% processing fee occurs in payments made by POS.

  • E-transfer. All e-transfer payments to be sent to: When sending e-transfers please remember to include your order number (found on your invoice) under the notes section. 

  • Cash. 

Refund Policy
All sales are final. Each order is based on your project needs and requirements therefore no refunds will be given once we start working on your order. All print-ready files and digital renderings must be approved by client printing prior to moving into production. Delays in artwork approval may affect order completion date. Once order has been approved and moved to production, changes will not be possible.

In the event that we have not started working on a specific order or it has not yet moved into production, we may allow a partial refund. However, any labor hours (proofs, graphic design, etc.) or administrative fees (credit card fees, etc.) will be subtracted from your refund. 

If for any reason we are unable to fulfill your order, you will receive a 100% refund. We will not accept any refund requests after 7 days from the date you placed the order.

Product Rights
Black Box Prints reserves the right to show customers samples of any products we have printed and/or designed.

Right to Refuse Service
We reserve the right to refuse any order you place with us. Black Box Prints reserves the right to cancel or otherwise refuse print jobs it deems are obscene or offensive, including but not limited to pornographic materials.

Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.

Shop Policy: Bio
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